Columbia Asia Hospital Cheras

  • +603-9086 9999
  • customercare.cheras@columbiaasia.com
  • Lot 33107, Jalan Suakasih, 43200 Cheras, Selangor.
02:29 23 Apr 24
MD3 has very nice & friendly doctors & nurses, good wards, good hygiene, good ambiance, fast & smooth procedures, and delicious food. So far so good. Thanks for taking care of me from being sick until I'm fit & healthy.
shana shanashana shana
01:07 22 Apr 24
Alhamdulillah boleh check out after 6 days staycation🤪 my surgery went well, staff nurse friendly & kind. My Doctor Victor's a.k.a my busy doctor 😆, cutest, soft spoken & make ur pain away haha..plus he is so rajin doctor. Got my single room after day 2, comfortable & everything good. Tasty food, professional staff & would like to credit to all nurse yang jaga I, appreciate & thanks. Room number 87🥰
Nor Hayati Mat JusohNor Hayati Mat Jusoh
15:05 18 Apr 24
Thankyou CAH Cheras for the hospitality during 5days of my baby admittance. Couldnt be more grateful. Service was superb. Doctor & Staff nurses all were friendly. Foods also nice, as expected for hospital’s foods which were healthy (should order their chicken rice every day tho:>>>). Very recommended!
Ain ZyAin Zy
01:54 21 Mar 24
I would like to say a massive thank you to the nurse who saw me for making me feel so at ease, I was so nervous and emotional, and she calmed me. Friendly helpful and reassuring staff, good care from DR Kenneth Looi and health care staff.
syalinda khaminsyalinda khamin
05:02 20 Mar 24
excellent service, from the front of the counter to the ward all very friendly, fast and efficient.Thanks also to Dr. Azlina Saaban for helping to treat and giving advice, all the explanations are very gentle,the food is also tasty and complete with nutrition, maybe adding fruits is more interesting.Thank you to all the nurses both night shift (Natta) and morning shift (Ainul F ) - sorry forgot real name, very helpful & kind to me,The condition of the room is also comfortable, very clean & fragrant,may Columbia Hospital Asia Cheras continue to excel!
Sharmila KrishnanSharmila Krishnan
03:00 20 Mar 24
I was admitted at the hospital after a long time in my life for dengue. I was referred here by the clinic as it was close to my residence. I was really impressed by the way I was treated at Ward MD3. The doctor is great and the nurses are incredibly nice, patient and handle with a lot of care.I was impressed how the chief nurse went on rounds to check if everything is alright. Housekeeping and cleaning is great too. Thank you for everything from the bottom of my heart
earth limearth lim
03:55 09 Mar 24
Dear columbia hospital cheras,The television to display queue at cashier counter had been faulty for a long time.I didnt expect a PRIVATE hospital to be so slow in replacing faulty item.The staff at the counter already have broken voice, your customer also could not hear it properly and decide to stand in front of the counter as shown at the pictures. When will the management decide to change the TV and help both sides (staff and customer)? Next week is Puasa month, could management do something with it?
Amy LeeAmy Lee
08:34 02 Mar 24
My dad got a heart attack and admitted through emergency. MO, doctors, nurses and staffs have been very attentive, knowledgeable, helpful and friendly. They have been a great help.Special thanks to Dr. Ng Yau Piow (Consultant Cardiologist). Doctor has been very caring, and he spends time talking to patient. He has gone the extra mile making sure my dad's condition is fine.Thanks to ICU staffs Kanaga and Thelagawathi. They have been taking great care of my dad. Your friendliness and helpfulness are much appreciated.
Radika karunakaranRadika karunakaran
11:18 14 Feb 24
Overall the treatment was good by Dr Peter .The services was excellent beyond than my expectations and the staff were excellent & friendly in all ways. Thanks for everything as I and my husband was warded 4 days ago due to bacteria infection.
Bilal ButtBilal Butt
02:56 13 Feb 24
The staff are efficient and friendly. Things work like clockwork and facilities are great. Also Erra from customer care the ambassador absolutely friendly and caring enough to check up on patients on how they're doing with out rush. Cashier staff very good for the explanation. I'm very satisfied. Keep it up
05:00 09 Feb 24
Just to share my experience with Columnia Asia Hospital - Cheras. First I was reffered by local clinic due to astmatic. My choice was this hospital since near to my house. Once step into the ER, I was greeted by a sweet lady named Amelia, she was so nice and very caring. Then I was attended by ER doctor named Dr Tai, a female doctor which also very kind and check on the necessary until I was admitted on the same day. Since no available bed at that time I was advised to proceed with the pre-admission and will be called upon ready. I did my x-ray at the radiology unit and was greeted warmly by staff named Siti Aisyah. Around 8pm same day, I received a call and advise to come to the hospital. Once arrived I was greeted nicely by the admission staff at the ER and hands me over my toiletries bag as a token of gifts. When reached at the ward, the nurse on duty was all very nice and pro in their job handling patient. My bed is no 82B (admitted from 29/1-2/2/2024). The assigned doctor was Dr Amin (IM) and Dr Azlina (ENT). Both are so good and very humble. Did my follow up check on 8 & 9 Feb 2024 and happened that 9 Feb 2024 was their anniversary. All patient were treated with a refreshment dessert arranged by Marketing Unit at the Cafe. Overall, I’m so satisfied with the treatment received by all levels. Columbia Asia Hospital - Cheras will be my first choice should I need to be treated by specialist. Never a single disappointing moment during my time at the hospital. KUDOS to the top management for giving the best training and facilities to all staff of any level which for me is non comparable to any other corporate private hospital. You’re are thr best. Visiting hours is another level which starts at 9am-9:30 pm daily - only children aged 12 below are not allowed.
Isabella DarkishIsabella Darkish
12:58 23 Jan 24
To all the nurses and doctor from ward MD2 thank you for treating my son so patiently and full of grace. My son was warded here for 3 days. The staffs are all helpful and very friendly including the doctor.I don’t have any bad experience with this facility and its staff. Everything is clearly explained.The food is served also delicious and tasty. Definitely will refer here as healthy facilities for the future.
AH ChannelAH Channel
13:46 08 Jan 24
I was in MD3 and observed a staff Devi, who attended to everyone with much respect. She won my heart cos not only she is polite to me and my family, when she goes everywhere with the Dr to see some patients in my room, she cheers everyone including the doctor too. so much of good vibes. Keep her Columbia Asia Cheras and take care of her.
maisarah sofeamaisarah sofea
02:24 30 Dec 23
Thank you Columbia Hospital for the efficient service, the clean and comfortable ambience maintained. We are assigned to Dr Vijaya Mohan & nurse Norzila for our son's check up and vaccinations. Their treatment has always been gentle, kind and patience toward our son as he has a bit of anxiety and often cries upon seeing the Dr. Dr Vijaya is also generous with his advice and the consultation is always smooth and effective.
Crystal WuCrystal Wu
06:57 15 Dec 23
Admitted day care for biopsy procedure, done by Dr. Mohd Razale. From the day of appointment, insurance claims submission, until the checkup day, the staff is very helpful and friendly! Let me feel comfortable even when I am visiting the hospital alone 🥹
Packers SimonPackers Simon
08:08 07 Dec 23
I guess being in ICU was a great experience i had, i feel love, care and responsibility towards patients! I'll recommend this hospital to all my family in future! Love u ICU Colombia Cheras ❤️
Nabeel KhanNabeel Khan
08:36 25 Nov 23
Columbia Hospital exceeded my expectations in every aspect. The staff was exceptionally attentive and compassionate, ensuring a comforting environment. The facilities were modern and well-maintained, contributing to an overall positive experience. From the moment I entered to the time of discharge, the level of care and professionalism was outstanding. I highly recommend Columbia Hospital for its top-notch medical services and patient-centric approach. (Specially Emergency Staff)
Faryza yacobFaryza yacob
03:00 24 Nov 23
Good medical service.Doc Amir suggest prevention medicine suitable for me.Nurse service also very good.The Cafe food also delicious..Thank you Columbia Asia..
Rahmat FaiezRahmat Faiez
03:19 20 Nov 23
Reasonable waiting time for DR. Amir’s clinic. Not too crowded today. Professional services by both DR and nurses. Friendly staff. Car park and seating at the cafeteria is a bit limited. Construction of another building in progress. Hope that will provide better space in the future.
Fatin NabilaFatin Nabila
02:20 07 Nov 23
Its a great pleasure to go here. The nurses are very nice & good. Handle my little girl very careful. Doctor Raj who is my daughter’s doctor are also very good. He doing great with the surgery. The food also nice actually. Definitely will come here again if got another consult. Thank you!!
Nur AleeyahNur Aleeyah
07:57 03 Nov 23
I admitted here for 4days + and the services provided is really good. Big thanks to Dr. Norshida and nurses. Very great at assisting me and helpful ❤️🥰 Hospital is clean and comfortable
11:49 08 Oct 23
Went for x-ray at the radiology department.Registration took a long time even though I reached there early in the morning.The cafeteria there has a variety of food.Parking was limited and need to reverse to go out from the parking because of the construction site in front.There's a thing that I can't quite accept which is I need to pay for parking. If they are afraid that people who are not their patient want to use their parking so they collect parking fees, this is acceptable. But to us, their patient, we should get a free parking from their concierge.
Farhan PaanFarhan Paan
08:14 03 Oct 23
The service provided is very good. Doctor and nurse also friendly & helpful. I was admit rite here 4 days. Keep healthy and be strong.
Sri Sasi KalaNur hayatiSiri saliniNoor SafiraKihshineeMuthamilTasmini studentsHida studentsAnusia - fiziopatologieZulfikir- fiziopatologieAll the who take my husband very well thanks so much and lovely so much.Great experience and all staff give the best contribution. Thanks you . Have a good day .A special thanks to Dr . Man, Dr Ng for give and take us very well treatment.Food service and clean service also give best service. Thanks so much.Excellent service from nurses are attentive and friendly.Thanks once’s again to lovely staff for give best experience.♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️❤️❤️❤️❤️❤️❤️❤️❤️
Erra Shahiera95Erra Shahiera95
13:44 27 Sep 23
was admitted 21/9 at 81B under Dr.Amir. I hv a good treatment frm him. Thankyou to all staff who treat me well. & also thnks to Dr.Fadhli & all staff at ED. Excellent services from customer care Ms Sofea , Mr Sayuti & Naim fr arranging my registration & admission. Also thnks to the bed management Ms Fazi & Siti ♥️ Very good services frm all staff at MD3 ( Nurul Aisyah , Samsina , Jacklyn , Annarita , Ain , Devi , Puva , Fatin , Asnita , Zalikha ) and others *sorry some of name tk igt. You gais are the best! and fr the food , sangat terbaik sbb shedappp ! also thnks to housekeeping fr always keep it my room & toilet clean :) Thnks to Husna & Gaya frm finance department fr my discharge 🫰 good experiences as pt & THANK YOU ALL.
Amar RidzuanAmar Ridzuan
03:58 25 Sep 23
The doc, nurse and other Columbia’s staffs are very kind and helpful. Foods was great. Godbless yall!
siti munirahsiti munirah
10:44 16 Aug 23
I was warded here for 5 days. The staffs are all super duper helpful and very friendly. They treat patients as if their own relatives/family members.My son has been warded here 3 times since 2018. Never once i have bad experience with this facility and its staff. Everything is clearly explained.The food served also very nice and mouthful. Definitely will be my number one choice of healthcare facility.
Noah YapNoah Yap
05:57 08 Apr 21
Totally got 8 counter,but only one counter operation . Really take long time to wait for only registration....

Columbia Asia Hospital Cheras, located within the Cheras Selatan township and conveniently accessible via the SILK Highway, delivers multi-speciality healthcare services to the community of Cheras Selatan and neighbouring areas like Balakong, Sungai Long, and Kajang. Its strategic location also connects Columbia Asia Hospital Cheras to popular shopping hubs such as the Mines Resort City and AEON Cheras Selatan.

The hospital is equipped with modern medical resources and is committed to patient well-being. It features skilled medical practitioners, empathetic nursing staff, and highly trained healthcare professionals.

Here are some frequently asked questions to clear your doubts before visiting Columbia Asia Hospital Cheras. Contact relevant departments via the provided contact details for assistance or more information. 

Meet the Exceptional Hospital Operation Team

At the heart of our healthcare institution stands a dedicated and proficient team of professionals, spearheading our operations with unwavering commitment. Engku Marina Engku Hatim, our Regional General Manager for West Malaysia (Region 1), leads the charge with a wealth of experience and strategic vision. Assisting her is Yap Poh Leng, our Operations Manager, who ensures seamless day-to-day functioning. Together, they form the core leadership that keeps our institution running smoothly.

Dr. Amir Ramli @ Shaari serves as our esteemed Chief of Medical Services, overseeing the medical aspects of our operations. Under his guidance, we maintain the highest standards of healthcare excellence. Abdul Rauf Abu Bakar, our Support Service Manager, plays a pivotal role in enhancing the support systems that underpin our services. Antonett Claret, our Customer Care Manager, ensures that each patient’s journey with us is marked by compassion and attentiveness, fostering trust and confidence in our care.

In addition to our leadership team, the backbone of our institution includes professionals like Ganes Raja, our Finance Manager, who ensures the financial health of our operations. Jeffery Amaran, our Physiotherapy Manager, specializes in aiding our patients’ rehabilitation. Nor Faizaimuddin Abu Talip oversees our Laboratory, while Nurfarah Hanna Sahadan manages Radiology services, both playing crucial roles in diagnostics. With dedicated managers like Nur Nabila Abdul Rahim, Parthiban Maniam, Rozita Tukimin, Shahida Abdul Manan, Oh Wei San, and Suriani Mohd Shaffi, our institution operates as a well-coordinated team, committed to delivering top-notch healthcare services to our community.

What Are Columbia Asia Hospital Cheras Operating Hours?

Here’s a breakdown of when you can access various services at the hospital. Please note that specific clinic hours can be found on the doctors’ profile pages, organised by their names and disciplines.

Department/ServiceOperating Hours
Accident & Emergency Room / Primary CareOpen 24 hours
Inpatient / Nursing WardOpen 24 hours
Outpatient / Specialist ClinicMonday to Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
PharmacyOpen 24 hours
Administration OfficeMonday to Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
Customer CareMonday to Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
Dietetic ServicesMonday to Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
Human ResourceMonday to Friday: 9:00 am to 5:00 pm
Saturday: 9:00 am to 12:00 pm
LaboratoryMonday to Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
On Call for Emergency Hours
MarketingMonday to Friday: 9:00 am to 5:00 pm
Saturday: 9:00 am to 12:00 pm
PhysiotherapyMonday to Friday: 8:00 am to 7:00 pm
Saturday: 8:00 am to 2:00 pm
Sunday & Public Holiday: 8:00 am to 12:00 pm
RadiologyMonday to Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
On Call for Emergency Hours

What Should You Know About Columbia Asia Hospital Cheras Pre-Admission Process?

Columbia Asia Hospital has a procedure for accepting Guarantee Letters from corporations and insurance companies that have established credit arrangements with the hospital. If you’re a patient covered by such arrangements, it’s important to present your Approved Guarantee Letter when you arrive for registration or admission.

For patients paying for their healthcare services themselves, there may be a requirement for an initial deposit during the admission process. The hospital accepts payment in cash or credit cards, and the specific amount will be communicated to you by the Cashier.

Columbia Asia Hospital provides a range of room options, including single-bedded, two-bedded, and four-bedded rooms. In situations where your preferred room type is unavailable, the hospital will allocate the best available alternative room option.

As part of the hospital’s policy, they permit only one companion per patient. Overnight stays for patient companions are not allowed in multi-bedded rooms. However, for pediatric patients, parents or guardians are encouraged to accompany their child during their stay. This policy is in place to ensure the comfort and well-being of all patients and their companions.

What Should You Expect During Your Stay as an In-Patient at Columbia Asia Hospital Cheras?

When preparing for admission as an in-patient at Columbia Asia Hospital, you should pack your essentials lightly. During your stay, you’ll be required to wear appropriate attire. The hospital provides an admission kit for your convenience, which includes basic toiletries necessary for your stay.

For security, a safe box will be provided to you. However, bringing personal belongings and valuables to the hospital is generally discouraged upon admission.

Visitation hours at the hospital vary as follows:

General Ward
9.00 am to 9.30 pm

10.00 am to 1.00 pm
4.00 pm to 8.00 pm

Please note that, due to Covid-19 control measures, visitation hours are subject to change. Currently, visiting wards is restricted to emergency cases, child patients, the elderly, and special needs patients. We recommend contacting the hospital directly for the most up-to-date information regarding visitation.

What Are the Discharge Procedures and Payment Methods at Columbia Asia Hospital Cheras?

When the time comes for your discharge from Columbia Asia Hospital, the hospital has established clear procedures for a smooth transition. Whether you prefer to settle your bill with a credit card, cash, or through insurance, the hospital is committed to providing the best service possible and values your patience during the payment process.

Payment by Cash or Credit Card

  • Once your consultant deems you fit for discharge, the hospital typically takes two hours to prepare your bill.
  • The ward staff will assist you in preparing your discharge and payment documents and provide you with your prescribed medication.
  • You can proceed to the nurse station with your discharge and bill settlement documents when your bill is ready.
  • For credit card payments, the hospital accepts VISA or Mastercard. Selected hospitals also offer the Maybank EzyPay scheme and HSBC Easy Payment Plan.
  • Upon completing the payment, you will receive your Discharge Notification document, investigation report, drug prescription, and medications based on your prescription.
  • Please inform your consultant if you require a medical certificate (MC).
  • After settling your bill, it’s appreciated if you promptly vacate your room to allow for other patients.

Payment Through Insurance Coverage

  • Payment through insurance may take up to four hours to process.
  • If you wish to leave the hospital before the payment is processed, you must provide a security deposit equal to the outstanding bill to the hospital’s billing department. This deposit will be refunded once approval is obtained from your insurance company.
  • In cases where your insurance company denies approval, you can settle the payment using cash or credit card.
  • If the approved insurance amount exceeds your final bill, you will be responsible for paying the balance.
  • The hospital will submit the original investigation report to your insurance provider, and you will receive a copy of both the report and your Discharge Summary.

Note: If your room stay extends beyond 12.00 pm on the day of your discharge, you may be charged for the additional room stay.

Is Columbia Asia Hospital a Recognized Panel Hospital by Insurance Companies?

Wondering about insurance coverage at Columbia Asia Hospital? You’ll be pleased to know that Columbia Asia Hospital is a panel hospital recognised by numerous insurance companies and third-party administrators, both local and international. This designation allows you to benefit from medical coverage, offering you peace of mind while receiving care at the hospital.

Insurance Company Coverage

Columbia Asia Hospital is affiliated with several insurance companies, including:

  • AIA Berhad (Preferred Platinum Panel)
  • AIA Public Takaful Berhad (Preferred Platinum Panel)
  • Allianz Life Insurance Malaysia Berhad
  • Allianz General Insurance Company (Malaysia) Berhad
  • Am General Insurance Berhad
  • Etiqa Life Insurance & Family Takaful
  • Great Eastern Life Assurance (Malaysia) Berhad
  • Great Eastern Takaful Berhad
  • Hong Leong Assurance Berhad
  • Hong Leong MSIG Takaful Berhad
  • MPI Generali Insurans Berhad
  • Prudential Assurance Malaysia Berhad
  • Prudential BSN Takaful Berhad
  • Tokio Marine Life Insurance Malaysia Berhad
  • Zurich Insurance Malaysia
  • Zurich Insurance Malaysia Berhad

Third-Party Administrator (TPA) Coverage

Columbia Asia Hospital also collaborates with various third-party administrators (TPAs), including:

  • Asia Assistance Network (M) Sdn Bhd
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed Healthcare Manager
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius Medical Administrator Sdn Bhd
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • International SOS (Malaysia) Sdn Bhd
  • Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare Management Sdn Bhd
  • TNB Healthcare

Oversea Third-Party Administrator (TPA) Partners

In addition to its extensive partnerships with insurance companies and local third-party administrators, Columbia Asia Hospital collaborates with various Oversea Third-Party Administrators (TPAs) to ensure comprehensive coverage for patients travelling from abroad or those seeking healthcare solutions beyond Malaysia’s borders.

  • Assistcard Smalline
  • APRIL Assistance/ International
  • BUPA International
  • Cigna Health Insurance (formerly known as Vanbreda International)
  • Europ Assistance CMN
  • Fullerton Healthcare
  • Generali Global Health Services
  • Now Health International (Asia Pacific) Limited

Please note that the list of insurance companies and TPAs mentioned here is just a portion of Columbia Asia Hospital’s affiliations. You can contact your insurance company or TPA provider to confirm your eligibility and panel status. Additionally, you may inquire with the Customer Care Department at any Columbia Asia Hospital facility for further clarification.

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