Columbia Asia Hospital Cheras

Columbia Asia Hospital Cheras

Columbia Asia Hospital Doctors Directory Board

Columbia Asia Hospital Cheras, located within the Cheras Selatan township and conveniently accessible via the SILK Highway, delivers multi-speciality healthcare services to the community of Cheras Selatan and neighbouring areas like Balakong, Sungai Long, and Kajang. Its strategic location also connects Columbia Asia Hospital Cheras to popular shopping hubs such as the Mines Resort City and AEON Cheras Selatan.

The hospital is equipped with modern medical resources and is committed to patient well-being. It features skilled medical practitioners, empathetic nursing staff, and highly trained healthcare professionals.

Here are some frequently asked questions to clear your doubts before visiting Columbia Asia Hospital Cheras. Contact relevant departments via the provided contact details for assistance or more information. 

Meet the Exceptional Hospital Operation Team

At the heart of our healthcare institution stands a dedicated and proficient team of professionals, spearheading our operations with unwavering commitment. Engku Marina Engku Hatim, our Regional General Manager for West Malaysia (Region 1), leads the charge with a wealth of experience and strategic vision. Assisting her is Yap Poh Leng, our Operations Manager, who ensures seamless day-to-day functioning. Together, they form the core leadership that keeps our institution running smoothly.

Dr. Amir Ramli @ Shaari serves as our esteemed Chief of Medical Services, overseeing the medical aspects of our operations. Under his guidance, we maintain the highest standards of healthcare excellence. Abdul Rauf Abu Bakar, our Support Service Manager, plays a pivotal role in enhancing the support systems that underpin our services. Antonett Claret, our Customer Care Manager, ensures that each patient’s journey with us is marked by compassion and attentiveness, fostering trust and confidence in our care.

In addition to our leadership team, the backbone of our institution includes professionals like Ganes Raja, our Finance Manager, who ensures the financial health of our operations. Jeffery Amaran, our Physiotherapy Manager, specializes in aiding our patients’ rehabilitation. Nor Faizaimuddin Abu Talip oversees our Laboratory, while Nurfarah Hanna Sahadan manages Radiology services, both playing crucial roles in diagnostics. With dedicated managers like Nur Nabila Abdul Rahim, Parthiban Maniam, Rozita Tukimin, Shahida Abdul Manan, Oh Wei San, and Suriani Mohd Shaffi, our institution operates as a well-coordinated team, committed to delivering top-notch healthcare services to our community.

What Are Columbia Asia Hospital Cheras Operating Hours?

Here’s a breakdown of when you can access various services at the hospital. Please note that specific clinic hours can be found on the doctors’ profile pages, organised by their names and disciplines.

What Should You Know About Columbia Asia Hospital Cheras Pre-Admission Process?

Columbia Asia Hospital has a procedure for accepting Guarantee Letters from corporations and insurance companies that have established credit arrangements with the hospital. If you’re a patient covered by such arrangements, it’s important to present your Approved Guarantee Letter when you arrive for registration or admission.

For patients paying for their healthcare services themselves, there may be a requirement for an initial deposit during the admission process. The hospital accepts payment in cash or credit cards, and the specific amount will be communicated to you by the Cashier.

Columbia Asia Hospital provides a range of room options, including single-bedded, two-bedded, and four-bedded rooms. In situations where your preferred room type is unavailable, the hospital will allocate the best available alternative room option.

As part of the hospital’s policy, they permit only one companion per patient. Overnight stays for patient companions are not allowed in multi-bedded rooms. However, for pediatric patients, parents or guardians are encouraged to accompany their child during their stay. This policy is in place to ensure the comfort and well-being of all patients and their companions.

What Should You Expect During Your Stay as an In-Patient at Columbia Asia Hospital Cheras?

When preparing for admission as an in-patient at Columbia Asia Hospital, you should pack your essentials lightly. During your stay, you’ll be required to wear appropriate attire. The hospital provides an admission kit for your convenience, which includes basic toiletries necessary for your stay.

For security, a safe box will be provided to you. However, bringing personal belongings and valuables to the hospital is generally discouraged upon admission.

Visitation hours at the hospital vary as follows:

General Ward
9.00 am to 9.30 pm

ICU / HDU
10.00 am to 1.00 pm
4.00 pm to 8.00 pm

Please note that, due to Covid-19 control measures, visitation hours are subject to change. Currently, visiting wards is restricted to emergency cases, child patients, the elderly, and special needs patients. We recommend contacting the hospital directly for the most up-to-date information regarding visitation.

What Are the Discharge Procedures and Payment Methods at Columbia Asia Hospital Cheras?

When the time comes for your discharge from Columbia Asia Hospital, the hospital has established clear procedures for a smooth transition. Whether you prefer to settle your bill with a credit card, cash, or through insurance, the hospital is committed to providing the best service possible and values your patience during the payment process.

Payment by Cash or Credit Card

• Once your consultant deems you fit for discharge, the hospital typically takes two hours to prepare your bill.
• The ward staff will assist you in preparing your discharge and payment documents and provide you with your prescribed medication.
• You can proceed to the nurse station with your discharge and bill settlement documents when your bill is ready.
• For credit card payments, the hospital accepts VISA or Mastercard. Selected hospitals also offer the Maybank EzyPay scheme and HSBC Easy Payment Plan.
• Upon completing the payment, you will receive your Discharge Notification document, investigation report, drug prescription, and medications based on your prescription.
• Please inform your consultant if you require a medical certificate (MC).
• After settling your bill, it’s appreciated if you promptly vacate your room to allow for other patients.

Payment Through Insurance Coverage

• Payment through insurance may take up to four hours to process.
• If you wish to leave the hospital before the payment is processed, you must provide a security deposit equal to the outstanding bill to the hospital’s billing department. This deposit will be refunded once approval is obtained from your insurance company.
• In cases where your insurance company denies approval, you can settle the payment using cash or credit card.
• If the approved insurance amount exceeds your final bill, you will be responsible for paying the balance.
• The hospital will submit the original investigation report to your insurance provider, and you will receive a copy of both the report and your Discharge Summary.

Note: If your room stay extends beyond 12.00 pm on the day of your discharge, you may be charged for the additional room stay.

Is Columbia Asia Hospital a Recognized Panel Hospital by Insurance Companies?

Wondering about insurance coverage at Columbia Asia Hospital? You’ll be pleased to know that Columbia Asia Hospital is a panel hospital recognised by numerous insurance companies and third-party administrators, both local and international. This designation allows you to benefit from medical coverage, offering you peace of mind while receiving care at the hospital.

Insurance Company Coverage

Columbia Asia Hospital is affiliated with several insurance companies, including:

• AIA Berhad (Preferred Platinum Panel)
• AIA Public Takaful Berhad (Preferred Platinum Panel)
• Allianz Life Insurance Malaysia Berhad
• Allianz General Insurance Company (Malaysia) Berhad
• Am General Insurance Berhad
• Etiqa Life Insurance & Family Takaful
• Great Eastern Life Assurance (Malaysia) Berhad
• Great Eastern Takaful Berhad
• Hong Leong Assurance Berhad
• Hong Leong MSIG Takaful Berhad
• MPI Generali Insurans Berhad
• Prudential Assurance Malaysia Berhad
• Prudential BSN Takaful Berhad
• Tokio Marine Life Insurance Malaysia Berhad
• Zurich Insurance Malaysia
• Zurich Insurance Malaysia Berhad

Third-Party Administrator (TPA) Coverage

Columbia Asia Hospital also collaborates with various third-party administrators (TPAs), including:

• Asia Assistance Network (M) Sdn Bhd
• Across Asia Assist (M) Sdn Bhd
• CompuMed Healthcare Manager
• Cuepacscare4u Solutions Sdn Bhd
• Eximius Medical Administrator Sdn Bhd
• Healthmetrics Sdn Bhd
• IHM Sdn Bhd
• International SOS (Malaysia) Sdn Bhd
• Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd)
• Inova Care Sdn Bhd
• MediExpress (M) Sdn Bhd
• Medkad Sdn Bhd
• Mediscreen Sdn Bhd
• MiCare Sdn Bhd
• MiyaCare Sdn Bhd
• PM Care Sdn Bhd
• Pra Assist Medical Network Sdn Bhd
• Selcare Management Sdn Bhd
• TNB Healthcare

Oversea Third-Party Administrator (TPA) Partners

In addition to its extensive partnerships with insurance companies and local third-party administrators, Columbia Asia Hospital collaborates with various Oversea Third-Party Administrators (TPAs) to ensure comprehensive coverage for patients travelling from abroad or those seeking healthcare solutions beyond Malaysia’s borders.

• Assistcard Smalline
• APRIL Assistance/ International
• BUPA International
• Cigna Health Insurance (formerly known as Vanbreda International)
• Europ Assistance CMN
• Fullerton Healthcare
• Generali Global Health Services
• Now Health International (Asia Pacific) Limited

Please note that the list of insurance companies and TPAs mentioned here is just a portion of Columbia Asia Hospital’s affiliations. You can contact your insurance company or TPA provider to confirm your eligibility and panel status. Additionally, you may inquire with the Customer Care Department at any Columbia Asia Hospital facility for further clarification.